BSMSA Logo
View Cart Click here to login You are not logged in - LOGIN here  
City & Guilds

Accredited City & Guilds examination centre.


Terms of Use

Terms and Conditions Website Usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BSMSA Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term BSMSA Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 27 Swallow Close, East Hunsbury, Northampton, NN4 0QL. Our company registration number is England -7685056 . The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

·         The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·         All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·         Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·         From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·         Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms & Conditions of Course Enrolment and Payment

How to enrol for a course

To enrol on a BSMSA course applicants must either:

(a) complete an enrolment form on our website at www.bsmsa.org.uk (under courses) or available on request from training@bsmsa.org.uk

(b) complete an online enrolment form on our training website at www.bsmsonline.org.uk (Beginners Medical Terminology, Certificate in Medical Terminology courses and CCMSA only). Completed forms should be sent with payment to the BSMSA Administration office at: THe Smithy, Gatacre, Claverley, Shropshire, WV5 7AW.

 

Payment

Full payment must be received by the BSMSA prior to a course being released to the applicant. Or, in the case of third party payment e.g. by a hospital Trust, a purchase order must have been received by the BSMSA guaranteeing payment.

Course places may be paid by: cheque/bankers draft, bank transfer, credit / debit card or paypal.

All payments must be made in pounds sterling.

Time Limits - Please note that courses must be commenced and completed within the time limits set for each course as follows, commencing from the date the course is released:

 

Course Time Limits

Beginners Medical Terminology 3 months

Certificate in Medical Terminology 6 months

C & G L3 Certificate in Medical Terminology 9 months

Correspondence Course for Medical Secretaries and Administrators 12 months

C&G L2 & L3 Certificates and Diploma in Medical Administration 24 months

The registration for all City and Guilds courses expires after 3 years. After this time you will need to pay for re-registration - POA 

Once the time limit has lapsed the course place and fee will be forfeited. No extension of these times is permissible without payment of an additional administration charge of £50 (£40 for the Beginners course) except in extenuating circumstances.

(ii) Where applicants are put forward and are paid for by a third party they must register and commence their course within a period of three months from the time the BSMSA first contacts them confirming their place on a course. The third party will also be contacted at this point and it is their responsibility to ensure applicants abide by these terms. A place will be forfeited after this time period has lapsed and no refund will be payable.

Cancellations and changes to enrolments

Postal applications may only be fully cancelled where such a request is received and the course has not yet been released to the student.

 

(ii) Where applicants are put forward and are paid for by a third party they must register and commence their course within a period of three months from the time the BSMSA first contacts them confirming their place on a course. The third party will also be contacted at this point and it is their responsibility to ensure applicants abide by these terms. A place will be forfeited after this time period has lapsed and no refund will be payable.

 

Online applications with online payment (Beginners Medical Terminology, CCMSA and Certificate in Medical Terminology courses only) cannot be cancelled or postponed once payment has been made.

Where an applicant put forward by a third party is no longer able to take up their place an alternative student may be substituted within the three month time limit for registration and course commencement referred to at (ii) above. This is on condition that the relevant course has not yet been released to the original student.

 

Under all other circumstances it is not possible to cancel or postpone a course which is a single unit once commenced other than in extenuating circumstances.

 

Cancellation of multiply unit courses.

 

Were a course has multiply units and a student is required to cancel The BSMSA will calculate any refund due on any units not released to the student. We cannot refund you any registration fees already paid to the governing body of the course nor anymentor support already provided.

 

All refunds are calculated on a student by student basis dependant on where they are within the course. Full breakdowns of all refunds are provided to the student for acceptance before the course is cancelled. Due to the nature of the City and Guilds registration process all City and Guilds courses can be restarted at any time even if cancelled providing the student has sufficient time to complete the course within the remaining registration period left. All City and Guilds course have a 3 year registration period.

 

Complaints policy

If you are unhappy with any element of your learning from your enrolment to receiving your final certificates we will be more than happy to discuss any issue and investigate it further. All complaints are treated with the utmost concern and confidentiality and are all investigated in the first instance by the Operation Director. If the Operations Director is in anyway involved in the complaint the complaint will then be investigated by the Finance Director.

All complaints are investigated with 24 hours of receipt and a response is provided within 14 days.

 

If a situation arises that has not been covered by these Terms and Conditions, the BSMSA reserves the right to take any fair and reasonable action that they consider appropriate.

 

 

Correspondence to: BSMSA Ltd, The Smith, Gatacre, Claverley, Shropshire, WV5 7AW.

t: 0844 335 0636 e: training@bsmsa.org.uk w: www.bsmsa.org.uk

Registered Office: The BSMSA Ltd, 27 Swallow Close, East Hunsbury, Northampton NN4 0QL

Company Registration No. 7685056 BSMSA Ltd May 2014

 

 




Latest News and Events